About Us

About Panacea Smart Solutions (Panatexperts)

Our story began in 2016 when two men were introduced by a common friend. Both men from opposite sides of the globe are driven to use their experience to revolutionize both the medical services and information technology support industries.

The three men decided to come together to create a truly special business. One man with extensive business experience another with 20 years of IT administration experience and the last with 10 years of successful leadership and sales experience.

Today, we are honored and privileged to serve more than 90 clients in 25 states across the US. Offering client-centric IT solutions.

Recognized as Top Managed IT Services Provider by Clutch.

Wisconsin BBB member since 2020

Goodfirms Logo

Recognized as Top Managed IT Services Provider by Goodfirms.


Top Rated Managed IT Support Services Provider


Our mission

To crush the status quo in the IT services industry.


Our Vision

Become the market leader and #1 choice for outsourced IT support services.


Our Core Values

Win/win or no deal.

Our Location


4136 Technology Parkway, WI 53083


11255 North Cedarburg Road, #E201, WI 53092

" Helping You Win. Every Day. "

– Brian Collins, President of Marketing & Business Development

Our Philosophy

Panacea Smart Solutions delivers on its four guiding philosophies to ensure quality IT-managed services in the following ways:

Firstly, we take a proactive approach by leveraging advanced monitoring and management tools to prevent potential IT issues before they become major problems. Our team of experienced technicians also performs regular maintenance tasks to ensure systems are running optimally, and we provide 24/7 support to quickly address any unexpected issues that arise.

Secondly, we prioritize customer focus by taking the time to understand each client’s unique business needs and objectives. We then tailor our IT solutions to meet these specific requirements, whether it’s implementing customized security protocols, optimizing network performance, or providing cloud-based services.

Our dedicated account managers work closely with clients to ensure they are satisfied with our services and that we continue to meet their evolving needs over time.

Overall, we believe that delivering on these four guiding philosophies enables us to provide comprehensive and reliable IT services that help our clients thrive in today’s digital landscape.

Client Satisfaction
Client Retention
Ticket Response Time < 15 minutes

Proactive Approach

Providing proactive maintenance, monitoring, and support to prevent issues and minimize downtime.

Customer Focus

Understanding the unique needs and goals of each client and tailoring IT services to meet their specific requirements.

Strategic Partnership

Building long-term partnerships with clients based on trust, transparency, and shared objectives to ensure mutual success.

Continuous Improvement

Regularly reviewing and improving processes and systems to optimize efficiency, productivity, and quality.

The data supports IT Services


IT Infrastructure Management

37% of small business outsource…IT Services


Cybersecurity And Threat Management

According to The State of Cybersecurity 2023 Survey. 94% of organizations experienced a cyberattack of some form in the last year."


Technical Support And User Management

91% of customer service teams agreed with the statement “our help desk system increases productivity

IT consulting

IT Consulting Services

Can an IT Consultant Help Your Business?


Procurement And Asset Management

According to Gartner, about five percent of assets are stolen annually.

Collaboration Services

Communication And Collaboration Services

Over 75% of UCaaS users experience heightened productivity levels.

The State of Cybersecurity 2023

Managed Cybersecurity services

The State of Cybersecurity 2023

Based on a survey of 3,000 cybersecurity/IT professionals across 14 countries, this report reveals the reality of securing an organization from cyberthreats in 2023, and the business impact of adversaries.

Always so quick and attentive to all my requests! Thank you!

– Jolie Helgesen

Collaborating for Your Benefit

Our Partners

By leveraging each other’s strengths, Panacea Smart Solutions and its vendor partners can provide better services and solutions to you.

Ready to speak
with a IT Expert?

Leadership Trio

Manish Thakur

Founder and CEO

Brian Collins

President of Marketing & Business Head

Joe Johnson

President of Network Administration

meet our amazing team

The Faces Behind our Success

We Couldn’t Do It Without Them

Dan Ogle

IT Service Manager

Kendrick Thede

IT Technician

Joseph Kurth

Account Manager

Kouakou Konan

IT Technician

Ashutosh Singh

IT Manager

Jamie Brion

Executive Assistant & Office Manager

What People Say About Us

Our users are Happy & Healthy

Let's Connect with Our IT Expert

Free Cybersecurity Risk Assessment!

Cybersecurity is on everyone’s radar these days. The Panacea team will review your business’s level of Cybersecurity Risk for free! Request your assessment today.

Managed Cybersecurity services

Free Cybersecurity Risk Assessment!

Cybersecurity is on everyone’s radar these days. The Panacea team will review your business’s level of Cybersecurity Risk for free! Request your assessment today.